All orders placed with Lucca Studios will be subject to these Terms and Conditions below. Any order received signifies that you accept these Terms and Conditions. Please ensure that you have read all the terms below before placing your order. If you have any questions, please get in touch at firstname.lastname@example.org.
Terms and Conditions for workshops can be found at the bottom of this page.
Delivery and Collection
All items that are requested to be shipped are sent with next day delivery and are fully insured. Delivery is calculated based on the items that your have ordered and this fee will be added to your final invoice
Please note we are not responsible for any delays because of the postage system, but we will always do our best to keep you updated should there be any delays.
Any emails or enquiries submitted via the website will be responded within 2-3 days, if not quicker. If you request is urgent, please highlight this clearly and I will do my best to respond quickly. Please note that urgent requests may be subject to a rush fee.
Client Timelines and Deadlines
The client timeline and journey outlined on the website is given as an estimate. Your timeline is very much dependent on your order and the services you require. Upon receipt of your deposit, I will give you a detailed timeline of your order. Timeline for invitations suites and on the day, stationery will be outlined separately.
For any on the day stationery I require the full details; guest list, table plans etc to be provided to me no later than 8 weeks before the wedding date/final deadline. I will email you 9 weeks prior to your final deadline to request these details if you have not already given them to me.
If there are delays to your order, I will inform you straight away and keep you informed until the delay is resolved. Please note this does not include postage delays.
Deposits and Cancellations
Once you have received your quote, it is then valid for two weeks and your date will be held for the same period. If we haven’t received you 50% deposit and/or signed contract within that 2 week period we will release the date back and it will be available once again.
We can not secure your date or confirm your booking until we have received your 50% deposit and a signed contract has been received. Please note this 50% deposit is non-refundable.
I will ask for the remaining 50% to be paid upon completion on creation and before any deliveries or collections take place. If you would like to pay in full at the start, you are more than welcome too, but please note 50% of the full amount is still non-refundable.
Please note that it is your responsibility to ensure that all the information provided is correct and spelling is thoroughly checked before signing off your final design proof. Whilst I take ever care to check, I can not unfortunately guarantee that I will pick up on every detail. You can have up to 2 amendments of your design. Any additional amendments are subject to a £40 fee.
I am not liable for any spelling mistakes once the final design proofs have been signed off and the final details have been submitted. Reprints can be expensive so please ensure every care is taken.
Payment is taken via BACS transfer or via a secure payment link. We will always confirm once we have received your payment.
Colours that are sent through on digital files will not always be displayed accurately on your device. Electronic devices are formatted with RGB colour profiles, whereas printing us CMYK colour profiles. Therefore, there can be a slight differentiation between colours on screen and colours once printed.
Many of your stationery orders will involved hand lettered element. Every care is taken, but hand lettered pieces might have a slight variation
All stationery designs and artwork are property of Lucca Studios and cannot be used as a reference for another artist or stationer to work from. Likewise, I will no re-create or copy another artists’ or stationers’ work.
I reserve the rights to use any images on my website or social media channels. Please do let me know if you would prefer that your stationery was not shared.
All workshop spaces are to be paid in full before attending.
In the event of needing to cancel you workshop space, we require a minimum notice period of 48 hours. Laura will aim to re-fill the workshop space, only once this has been achieved will it be possible to offer a different workshop date. If notice is given less than 48 hours before the workshop then you will not be eligible to swap your workshop date.
Workshop spaces are non refundable at the point of booking.